Privacy Policy

1. Introduction

Arpit Solar Shop ("Company", "we", "us", or "our") operates the website arpitsolar.com("Website"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Website, use our services, or interact with us via phone, WhatsApp, SMS, RCS, email, or any other communication channel.

By using our Website or Services, you agree to the collection and use of information in accordance with this Privacy Policy. Please also read our Terms & Conditions.

2. Information We Collect

2.1 Personal Information

When you submit a form, request a quotation, or contact us, we may collect:

• Full name
• Phone number / WhatsApp number
• Email address
• Residential or commercial address
• PIN code and city/location
• Company name (for commercial customers)
• Monthly electricity bill amount
• Roof type, area, and property details
• GPS coordinates (if you choose to share your location)
• Referral information

2.2 Automatically Collected Information

• IP address and browser type
• Device information and operating system
• Pages visited, time spent, and navigation patterns
• Referral URL and search queries
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To generate quotations, process orders, schedule installations, and provide after-sales support.
• Communication: To contact you via phone, WhatsApp, RCS, SMS, email, and IVR regarding your inquiries, orders, and service updates.
• Marketing & Promotions: To send promotional offers, new product updates, government subsidy news, and solar energy tips (with your consent).
• CRM Management: To manage customer relationships, track interactions, and improve service quality through our CRM platforms.
• Analytics: To analyze Website usage, improve user experience, and optimize our services.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

5. Data Sharing & Third Parties

We may share your personal information with:

• Solar Brand Partners: Tata Power Solar, Shakti Solar, Waaree, Adani, etc. for order processing and warranty management.
• Installation Teams: Our authorized installation partners for scheduling and executing installations.
• CRM & Communication Platforms: Kit19 CRM, DoubleTick WhatsApp API, and similar service providers for customer communication management.
• Cloud Service Providers: Supabase, Vercel, and similar platforms for data storage and website hosting.
• Government Authorities: For subsidy applications and compliance with legal requirements.

We do not sell your personal data to third-party advertisers or data brokers.

6. Data Security

We implement industry-standard security measures including SSL encryption, secure databases, access controls, and regular security audits to protect your personal data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, remember preferences, and analyze traffic. You can control cookies through your browser settings. Disabling cookies may affect certain features of the Website.

We may use third-party analytics tools (Google Analytics, Vercel Analytics) that collect anonymized usage data to help us understand how visitors interact with our Website.

8. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (subject to legal obligations).
• Opt-Out: Unsubscribe from promotional communications at any time.
• Withdraw Consent: Withdraw your consent for data processing at any time.

To exercise any of these rights, please contact us at info@arpitsolar.com or call +91-9005770466.

9. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Typically, customer data is retained for the duration of the warranty period plus an additional 2 years for after-sales support.

10. Children's Privacy

Our Services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically.